Privacy Policy

Depending on the services you request, we may collect the following information:

We only collect information that is relevant and reasonably necessary for the services you request.

We may collect personal information through:

• Our website and online inquiry forms
• Email communications
• Facebook and other social media platforms
• Messaging applications such as Viber, WhatsApp, or other communication channels
• Telephone calls and other direct communications
• Booking forms and reservation documents
• Information voluntarily provided by you during the booking process

We may process your personal information for the following purposes:

• To respond to your inquiries and requests
• To provide quotations and travel recommendations
• To process flight, hotel, tour, transportation, and other travel reservations
• To provide visa assistance and related services
• To arrange travel insurance when requested
• To communicate booking confirmations, updates, reminders, and important travel information
• To coordinate with airlines, hotels, tour operators, transportation providers, insurance companies, visa-related service providers, and other necessary travel partners
• To process payments and maintain transaction records
• To comply with applicable legal and regulatory requirements
• To prevent fraud, unauthorized transactions, and misuse of our services
• To improve our services, website, and customer experience
• To send marketing communications where permitted by law or where you have provided the appropriate consent

We may share relevant personal information with trusted third parties when necessary to provide the travel services you have requested.

These may include:

• Airlines and airline booking platforms
• Hotels, resorts, and accommodation providers
• Tour operators and local service providers
• Transportation and transfer providers
• Travel insurance providers
• Visa application and related service providers
• Payment processors and financial institutions
• Technology, communication, and cloud service providers
• Government authorities and other entities when required by law

We only share information that is reasonably necessary for the specific purpose for which it is processed.

We do not sell your personal information.

Because travel services may involve international airlines, hotels, tour operators, visa authorities, and other service providers located outside the Philippines, your personal information may be transferred to or processed in other countries when necessary to fulfill your requested travel arrangements.

We take reasonable steps to ensure that your personal information is handled with appropriate privacy and security safeguards.

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected
• Complete and maintain booking and transaction records
• Comply with legal, accounting, tax, and regulatory obligations
• Establish, exercise, or defend legal claims
• Protect the legitimate interests of FlyEase Travel Services

When personal information is no longer necessary, we will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal policies.

FlyEase Travel Services implements reasonable organizational, physical, and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security against all possible risks.

Subject to applicable laws and regulations, you may have the right to:

• Be informed about how your personal information is collected and processed
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Request the deletion or blocking of personal information where legally permitted
• Request data portability where applicable
• File a complaint with the National Privacy Commission if you believe your data privacy rights have been violated

To exercise your rights or make a privacy-related inquiry, please contact us using the contact details provided below.

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and enhance your browsing experience.

These technologies may collect information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits
• Referring website or source

You may adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website features.

Our website or communications may contain links to third-party websites, booking platforms, social media pages, airlines, hotels, and other service providers.

FlyEase Travel Services is not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

Our services may involve travel arrangements for minors. In such cases, personal information of minors should be provided by or with the authorization of a parent, legal guardian, or authorized representative, where required by law.

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws and regulations.

Any updated version will be posted on this page with the revised "Last Updated" date.

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, you may contact us through:

For privacy-related concerns, please include sufficient information to help us identify your request and assist you properly.

By using our website or providing your personal information to FlyEase Travel Services, you acknowledge that you have read and understood this Privacy Policy.